My primary objective is to assist you in gaining a thorough understanding of the technology you have invested in. I strive to make it not only accessible but also straightforward to use, ensuring that you can fully benefit from its features and capabilities. My aim is to simplify the learning process, allowing you to confidently navigate and utilize your new technology with ease.
Technology has been part of my story for as long as I can remember. My curiosity ignited the moment personal computers started showing up in homes. I still remember the excitement of meeting the Commodore 64—an awkward, wonderful little machine that could play games, run basic programs, and spark the imagination of a kid like me. That was the beginning. Soon, my family had upgraded machines and a dial-up internet connection, which at the time felt like pure science fiction.
In middle and high school, my fascination deepened. I became the family’s unofficial tech support before I could even drive, troubleshooting computers, helping with internet setups, and learning as I went. After high school, I worked with several tech companies, eventually landing at Apple, where I worked from 2004 to 2010. That chapter didn’t just sharpen my skills—it taught me how much I love teaching people how to use technology, not just fix it.
In 2011, I launched my own business focused on something most people weren’t thinking about at the time: helping retirees get comfortable with iPads. I began teaching at the Akiyama Wellness Center in Japantown, San Jose, and demand grew quickly. Soon I was traveling all over the Bay Area—Palo Alto, Woodside, Atherton, and the South Bay—teaching group classes and working one-on-one with clients who didn’t grow up with tech but wanted to catch up.
Over the years, I’ve earned the trust of a wide range of clients—from seniors navigating their first iPhone to longtime customers who’ve welcomed me not just into their digital lives, but their homes. In some cases, I’ve even been asked to house-sit while continuing to support their tech needs—a responsibility I consider a deep sign of trust.
When the pandemic hit in 2020, I shifted everything online to protect my students—many of whom are older and high-risk. What surprised all of us was how well it worked. They adapted to Zoom, used their iPads to attend virtual classes, FaceTime with family, and manage daily life. And the bonus? No more Bay Area traffic.
Today, I live on a farm in Oregon, where I also substitute teach when I’m not working with clients. I continue to teach three technology classes remotely each week—two as a volunteer for the Yu-Ai Kai Wellness Center in San Jose, and one for Vi at Palo Alto, a high-end retirement community where I’m proud to be part of their regular educational programming. At the end of each month, I return to the Bay Area for in-person classes and one-on-one support.
In 2019, I was honored to be named a Yu-Ai Kai Akira Kamiya Volunteer Honoree for my work teaching older adults how to use technology. That recognition came with certificates from the California State Senate, the California State Assembly, the County of Santa Clara, and a Certificate of Special Congressional Recognition from Congresswoman Zoe Lofgren. At the community celebration, I had the privilege of meeting local leaders—including the mayor of San Jose—and was deeply moved to be recognized for something I simply love doing: helping others feel more confident in a digital world.
At the heart of everything I do is a simple goal: to make technology more human. Whether I’m teaching someone to recognize a scam, organize their photos, or finally make peace with their iPhone, I’m here to demystify the digital world—and hopefully make it a little more friendly along the way.